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question that isn't answered here, please
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General
Questions
How
do we start working together?
First, complete the
"Get a Quote" form or call
us at (905) 751-7777 and check to see if our pricing
works for your budget. Then, if you'd like to move
ahead, just contact us via phone or email to get
started.
How do you charge? How much does it
cost?
We do most branding projects on a project-fee basis. That
way, you know exactly how much your project will cost from
the beginning (as long as you don't need extra revisions or
to add on to the project). We occasionally work on projects
on an hourly basis for example in cases where there's
already been some work completed by another designer, or
where your project specifications are vague. We also do
website maintenance and marketing collateral updates (like
changing addresses) on an hourly basis.
Will
there be a contract to sign?
Once the
services and prices have been determined for your design
project, our contract will be prepared and sent (via email)
to you. You print and sign the contract and can either
email or mail it to us. We must receive a signed contract
before work can begin.
What
payment forms do you offer?
We accept payment through Interac Email Transfers, PayPal
(which also allows you to use your Visa, Mastercard or
American Express), or if you prefer, payment can be made by
certified cheque or money order.
What's
the payment schedule?
A deposit of 50% is required before starting work on your
project and the remaining balance is due upon completion.
Can
I cancel the project once it's started?
Sure. However, in the event of cancellation by the client,
the client shall pay all expenses incurred, as well as fees
based on the degree of completion of the project.
Logos
How
does the logo design process work?
Once you've decided to move forward with the logo design we
will have some questions to ask you regarding your business
and/or company. Your answers help us better understand your
style and needs, and also help guide the design. You'll be
involved throughout the process, so you always know the
direction your project is headed in.
How
many rounds of revisions do I get to the
logo?
Our logo design package includes 5 total rounds—1 initial
round of concepts and up to 4 rounds of revisions.
What
file formats do you deliver the logo in?
We will send you the final logo files in color and black
and white (and occasionally greyscale, if appropriate for
your particular logo). In each color format, you'll get the
file in 10-12 different formats. You will have files you
can use in Microsoft Word, PowerPoint, on a website, on
your emails, on your blog, etc. We really try to provide
you with all the files you'll need in the future.
How
long will it take to finish the logo?
Typically, it takes about 2 to 3 weeks to create a
logo—from the time that we receive your initial answers
regarding your business and/or company. We tend to take
about a week to do the initial research and to get the
first round of designs completed. We then will get each of
the remaining rounds to you within a day or two of getting
your feedback. This assumes that you get your feedback to
us rather quickly—within about 1 business day. Delays in
getting feedback to us will delay the project.
Does
the logo package include business cards or
stationery?
The logo package only includes the logo as the deliverable.
We can add on the business cards or stationery, or even
marketing materials or a website, at an additional charge
if you would like.
Do
I get the copyright to the finished
design?
Yes. We assign all of the rights in a completed logo design
to our clients and issue a certificate of ownership. The
only rights we ask for are the rights to display the
finished logos in the Featured Work portfolio on the
Archway Website. We also keep the rights to any sketches
you don't choose.
What
if I like more than one of the concepts?
Our logo design package includes selling you the rights to
just one finalized logo. If you like more than one concept
in the first round, we can take a couple of logos into the
next rounds of development. But, if you decide that you'd
like to own more than one logo at the end of the project,
then we can discuss additional fees involved in finishing,
preparing and purchasing rights to the other logos.
Marketing
Design
Can
you help me get my business card/ letterhead/ brochure/
postcard/ etc. printed?
Absolutely! We have a lot of printing contacts and can help
you through the process. We will help you pick the right
printer, get an estimate and get the files all prepared and
over to the printer.
Websites
How
do I get a domain name?
We strongly suggest that you buy your own domain name—it's
a really important part of your brand, and you should own
it outright. They're pretty easy to buy. Just pop over to
GoDaddy or JustHost, type in the name you want, and if you
find out that it's available, purchase it. You'll probably
want to buy it for at least a couple of years. It should
cost just under $10.
Do
you do web hosting?
Not so much. We could set up the hosting for you, but then
we'd have to bill you every year, which gets to be a hassle
after a while. We recommend Justhost for most small
business websites.
Do
you do shopping carts?
Please contact us to talk about your specific needs—number
of items, any special features you need, etc.—and we will
provide you with a quote.
How
about blogs? Newsletters?
Yes. And yes!
Will
the site be maintained once it's done?
Sure! We are available to do web maintenance. We tend to
bill revisions hourly. We can usually get to minor changes
within a couple of business days, or major changes within
about a week.
